Guests frequently praised the hotel's excellent location, convenient for exploring local shops and attractions. The staff consistently received positive remarks for their friendliness, helpfulness, and welcoming demeanor. Many reviewers enjoyed the food, with breakfast and dinner options often highlighted as delicious and offering good variety. Rooms were generally found to be clean and comfortable, with some appreciating spaciousness and comfortable beds. The competitive pricing was also noted as a positive aspect by several guests.
However, a recurring theme among reviews is that the hotel is showing its age and is in need of refurbishment. Specific concerns included dated bathrooms and decor, with some rooms experiencing issues like faulty heating, poor television reception, and unreliable Wi-Fi. A few guests also noted minor maintenance issues such as peeling paint or a faint smell of smoke in certain areas.