Guests consistently praise the exceptional service and friendly, helpful staff, with Luca noting they "helped me with all I needed." The hotel's attractive building, set in a beautiful garden with a pool, provides a tranquil escape close to historical sites, as highlighted by Luca and Aleksander who specifically mentioned the "nice pool." Rooms are frequently described as clean and comfortable, with Idirisinghe appreciating the "excellent customer service" and Dimuth commending the "clean room." Dining experiences are also a strong point, with Ilankoon mentioning "Good Breakfast" and Aleksander raving about the "beef kottu in the restaurant was amazing." The overall value and guest satisfaction are exceptionally high, with reviewers like Luca stating, "absolutely recommended!"