Guests frequently praise the hotel's excellent and friendly staff, who are often described as helpful and providing exceptional service. Many reviewers highlight the beautiful, clean, and well-maintained property, with some noting spacious and modern rooms. The hotel's location is also a significant plus, particularly for those arriving by train, offering convenient access to the station. Positive comments also extend to the quality of meals, with dinners and breakfasts receiving commendations.
However, several guests noted a lack of certain amenities in rooms, such as microwaves, kettles, fridges, and telephones. A recurring concern is the absence of showers in some rooms, with only bathtubs available. Some reviewers also found the rooms or bathrooms to be small, and one noted a lack of air conditioning. Issues with parking, including unclear instructions and extra charges, were also mentioned.