Guests frequently praise this hotel's exceptional cleanness and desirable location, often highlighting its proximity to the train station and its ease of access to the city center. Many reviewers found the rooms to be comfortable and well-appointed, with some specifically mentioning a pleasant breakfast selection and a welcoming bar area. The staff generally receive positive remarks for their friendliness and helpfulness. However, several guests noted recurring concerns regarding the hotel's dining options. The restaurant and tapas bar were frequently closed or unavailable, leading to disappointment. Additionally, some reviewers experienced issues with room amenities, such as temperature control and the availability of certain services, while a few mentioned less than ideal views from some rooms and instances of rude staff interactions.

Guests consistently praise the hotel for its excellent and friendly staff, who often go the extra mile, particularly with families. The breakfast receives frequent commendation for its variety and quality. Many reviewers also highlight the hotel's suitability for families, noting positive experiences for children and amenities like a playroom. The location is often described as ideal, particularly for those looking to visit nearby attractions without being in the city center, and some found it convenient for seasonal markets. However, some guests have expressed concerns regarding noise due to the hotel's proximity to a highway. A few reviews mentioned issues with the smell of fresh paint in rooms and the unavailability of alternatives when problems arose. Additionally, while many found the location convenient, others noted it might not be suitable for those prioritizing direct city center access, and parking fees were a point of dissatisfaction for one guest.