Guests frequently praise the hotel's spacious and comfortable rooms, often noting a pleasant mountain view. The on-site restaurant receives consistent positive feedback, particularly for its excellent Italian cuisine and pizzas, with staff generally described as welcoming, friendly, and helpful. The breakfast buffet is also highlighted as a strong point, and many found the hotel to be clean and well-located, with convenient amenities like a small fridge in the room.
However, some guests experienced issues with the check-in process, especially with the early closure of the front desk, which led to complications. One guest reported difficulty connecting to the Wi-Fi. Additionally, while the food at the restaurant is highly regarded, the buffet food received a minor criticism for being limited, and the hotel's lift was noted as being very small.