Guests consistently praise the hotel's exceptional staff and outstanding dining experience. Reviewers highlight the owner and staff's attentiveness and willingness to go above and beyond, as exemplified by Steve who noted, "The owner and staff couldn't do enough for me, absolutely excellent." The hotel's central location is also a significant draw, offering convenience for travelers. The restaurant receives frequent accolades, with Zhiyang remarking, "The staff was very friendly, and the dinner was great," and Steve adding, "The restaurant in particular was excellent. Great food and great service." Olga further commends the staff, stating, "staff is extremely nice!"