This hotel generally receives high praise from guests, with many highlighting its excellent central location, making it easy to explore the surrounding area on foot. Reviewers frequently commend the helpful and friendly staff, clean and comfortable rooms, and the quality of amenities provided. Guests also appreciate the convenience of digital check-in and the availability of useful facilities like kitchen areas for self-catering. The overall atmosphere is described as charming and welcoming, contributing to a positive stay.
However, some guests have encountered minor issues. Occasionally, there have been experiences of no staff being present upon arrival, and ongoing construction in the vicinity has caused some inconvenience with access. A few reviewers noted that communication, particularly regarding check-in procedures and parking limitations, could be clearer and more timely. Additionally, one guest mentioned that hotel communications were exclusively in German, which could be a barrier for non-German speakers.