Guests frequently praise the hotel's excellent location, often highlighting its proximity to the city center and train station, making it very convenient for exploring. Many reviewers also commend the friendly and helpful staff. The cleanliness of the rooms and the modern condition of some newly renovated areas, including sanitary fittings, are also frequently mentioned as positives.
However, some guests noted that certain rooms appear outdated and basic, with less comfortable bedding being a recurring concern. While some appreciated the presence of a kettle, the lack of tea and coffee supplies in rooms was a common point of disappointment. Additionally, while many enjoyed the breakfast, a lack of lunch and dinner options at the hotel was mentioned. Some guests also experienced noise due to ongoing renovation work.